What’s this DESKTOP SUPPORT TRAINING all about ?:

It's an 8 WEEK / 16 TOPIC INTENSE HANDS-ON WORK EXPERIENCE IN ALL THE TOPICS YOU SHOULD KNOW TO WORK IN THE DESKTOP SUPPORT FIELD.

TCP/IP, Subnetting, fundamentals of networking, Prove what TCP is, Prove what IP is. Why do some hosts not talk to other hosts ? Why is the subnet mask important? What does a subnet mask do ? Install Win98 & NT; configure networking in 98 & NT. Join workstations to the domain and test memberships.You will do the following with your own hands:

1. Install Windows 98from scratch and compare Domain membership to workgroup membership.
2. Install a Windows NT 4.0 Serverfrom scratch.
3. Install Windows NTWorkstationfrom scratch and join it to the NT domain.
4. Configure networkingon both windows 98 & NT.
5. Configure Network shareson both windows 98 & NT.
6. Install service packsas needed
7. Design and implement an IP addressscheme suitable for your assigned network design.
And much more….

Ability to troubleshoot Windows 98  & Windows NT  is what many recruiters and hiring managers  use as a way to gauge if YOU have been working in this field for at least 5 years or not. If you haven’t, you MUST take this workshop! Catch up on all the “experience” you’ve missed… You will do the following with your own hands:

1. Troubleshooting  DEAD Windows 98 & NT systems & domain membership problems
2. Troubleshooting  synchronization  problems.
3. TAPE BACKUPS  on win 98, and NT systems.
4. Registry editing on 98 & NT systems.
5. Setup SCSI drives & RAID and test it’s fault tolerance.
6. Use proper techniques to resolve complex issues in support.
7. Crack passwords on any system.

And much more….

Do you know Exchange 5.5 ? Have you worked with it for at least 12 months ? If you have not, it proves you have NOT been working in the IT technical support field for long. If you have, you surely would know NT & Exchange 5.5.  If you want to prove to employers that you have at least 5 years of Microsoft experience, you need this workshop !

You will do the following with your own hands:

1. Configure Outlook on a PC (& maybe on a MAC) & configure to access several exchange servers.
2. Configure Outlook WEB ACCESS to allow users to view mailboxes thru a web browser.
3. Configure Outlook and Exchange disaster settings to allow users access even if the exchange is down or dead.
4. Troubleshooting  a damaged Outlook Database file (damaged PST file)
5. Configure Outlook for both PST & mailbox storage, and migrate as needed.
6. Backing up mailboxes from the user’s desktop.

And much more….

What would an employer expect you do with Windows XP Pro, 2000 Pro, & 2000 Server ? Can you setup Win 2000 and Win XP from scratch? Can you configure RRAS ? Do you know what AD is ? What is Name Resolution ? Why do 2000 & XP upgrades fail ? How many Windows XP machines have you had your hands on ?  … You will do the following with your own hands:

1.      Install Windows 2000 Professional into one computer & Upgrade another

2.      Upgrade a Windows 2000 computer to Windows XP Professional

3.      Install Windows 2000 Server on one server computer

4.      Convert FAT and FAT32 drives to NTFS  5.0.  Analyze cluster and block sizes.

5.      Understand the boot process and system load process to fix a crashed machine.

6.      Install and configure Networking protocols  and drivers in XP, 2000 pro & server

7.      Run new diagnostics  in Win XP & 2000 to test the OS & Network settings.

8.      Configure Internet Connection Sharing & Configure 2000 to act as an internet ROUTER.

9.      Configuring DHCP clients, RAS Server for Dial IN, configure VPN Services

10.  Install, test, secure, analyze and troubleshoot Windows 2000 Terminal Services

11.  Research and learn about the 25 most common desktop support problems with Win 2000 Pro.

12.  Compare Win XP Pro with Win 2000 Pro.

And much more….

LEVEL 2 DESKTOP SUPPORT EXPERT
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