What’s this DESKTOP SUPPORT TRAINING all about ?:

It's an 8 WEEK INTENSE HANDS-ON WORK EXPERIENCE IN ALL THE TOPICS YOU SHOULD KNOW TO WORK IN THE DESKTOP SUPPORT FIELD.

In the corporate world, the most important thing you will ever do with windows is to join it to a domain. Once this is done, a whole new world of advanced configuration now exist, group policy being the biggest ! From a desktop support position, understanding how group policy works & testing it is critical ! You will do the following with your own hands:

1.      Configure multiple windows 2000 clients to become domain members

2.      Implement LOGIN SCRIPTS for multiple users

3.      Create group policies on a server to restrict multiple items within the client desktop

4.      Configure group policies on a server to allow software deployment.

5.      Deploy several different windows programs automatically based on username and/or machine name.

6.      Test group policy settings and effect on the desktop and provide a report of exactly what happens.

7.      Diagnose and resolve the 3 most common group policy problems which affect workstations.

And much more….

Install & configure Office 2000 & Office 2003, and compare differences. Learn to USE WORD, EXCEL, POWERPOINT & FRONTPAGE from a USER’S POINT OF VIEW ! NOT a technician’s point of view.  You will do the following with your own hands:

1.      Install Office 2000 onto a Windows 2000 Professional computer

2.      Install Office 2003 onto a Windows XP Professional computer

3.      Use Word to write letters, and advanced topics such as columns, tables of contents, indexes, mail merges, primary & secondary documents, and much more.

4.      Use Excel to create basic and advanced spreadsheets including formulas, pivot tables, and more.

5.      Use Power Point to create new presentations and edit previous ones.

6.      Use Frontpage to create a full website and post it live on the internet.

7.      Understand what a user needs from this software and how understanding how a user works can benefit you tremendously when doing desktop support.

8.      Migrate a users current office settings from one machine to another. 

And much more….

Microsoft Office is no doubt the single most widely used suite of software in the world. If you don’t know how to troubleshoot MS Office, you are NOT a desktop support tech.

 What Will I do in this session ?:   You will do the following with your own hands:

1.      Configure common Office options for users

2.      Troubleshoot most common problems in MS WORD

3.      Troubleshoot most common problems in MS EXCEL

4.      Troubleshoot most common problems in MS PowerPoint

5.      Troubleshoot most common problems in MS Access

6.      Troubleshoot most common problems in MS Outlook

7.      Troubleshoot most common problems in MS Front Page

And much more….

Install & Configure Windows 2000 & XP & other various programs using ANSWER FILES You will do the following with your own hands:

1.      Create and Test answer files and UDF files for automated installations for use with Windows 2000 Professional, Office 2000, Windows XP, Office XP, and more

2.      Understand the entire process of what is needed for answer files to work properly

3.      Troubleshoot failed automated installations

4.      Research common & advanced problems in corporate automated installs.

5.      Deploy a windows XP Operating System Installation which is totally hands-free and automated

6.      Deploy office 2000 onto workstations using automated techniques.

7.      Deploy Outlook using automated answer files to automatically create outlook profiles.

8.      Review Windows Desktop Profiles and implement & test windows Roaming Profiles

And much more….

LEVEL 2 DESKTOP SUPPORT EXPERT

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