What’s this DESKTOP SUPPORT TRAINING all about ?:

It's an 8 WEEK INTENSE HANDS-ON WORK EXPERIENCE IN ALL THE TOPICS YOU SHOULD KNOW TO WORK IN THE DESKTOP SUPPORT FIELD.

… it’s 2004 already!!! and guess what ? Microsoft has done it again ! XP is everywhere !! No technician can afford to be without expert level experience with XP. Implement XP upgrades & migrations. You will do the following with your own hands:

1.      Upgrade Windows 98 to Windows XP

2.      Upgrade NT Workstation to Windows XP

3.      Upgrade Windows 2000 to Windows XP

4.      Deploy 2 different automated Windows XP Upgrades

5.      MIGRATE user settings from one Windows 98 machine to a different Windows XP machine

6.      MIGRATE user settings from one Windows 2000 machine to a different Windows XP machine

7.      Make a checklist of ALL items within a desktop computer which MUST be preserved during an upgrade or migration

And much more….

PRINTERS PRINTERS PRINTERS – local, network, remote, internet

Printer drivers. Networking printers, spoolers, & some basic HP Laser Printer Repair techniques. You will do the following with your own hands:

1.      Install a new JetDirect into an HP Laser Printer.

2.      Configure an existing JetDirect using NO Software.

3.      Install the OLD jetadmin software AND the NEW jetadmin software replacement

4.      Configure advanced Microsoft Spooling options, and verify how it works.

5.      Share local printers on the network

6.      Troubleshoot common and advanced printing problems.

7.      Test Windows 2000 Server print queues and research problems.

8.      Move Server queues to another hard disk.

9.      Troubleshoot common physical problems in HP Printers.

10.  Diagnose whether printing problems are in the printer, the workstation, the server, or print server.

11.  Implement DOS techniques to test printing.

And much more….

Imaging systems with Symantec Norton Ghost, PowerQuest Drive Image, True Image, and others. Understand the full process of using Microsoft’s newest imaging utilities – RIS. Implement backups and restores and deployments of various operating systems from Windows 98 to XP and compare results. You will do the following with your own hands:

1.      Image a windows 98 & XP computer using Norton Ghost

2.      Image a windows NT Server using PowerQuest Drive Image

3.      Restore a pre-made drive image backup of one machine onto another.

4.      Use RIS to create a full image of a customized workstation and then

5.      Deploy a customized image to 2 workstations which are formatted

And much more….

Personally install and setup both a PALM PILOT AND an HP/Compaq IPAQ. Each tech shall have one of these in hand and configure it themselves. Configure synchronization with outlook as well as load various optional software onto the hand-helds. Understand what a user does with these. You will do the following with your own hands:

1.      Setup a Palm Pilot from scratch

2.      Setup a Compaq/HP IPAQ hand-held from scratch.

3.      Connect both to a computer and synchronize data from outlook to hand-held, and vice-a-versa

4.      Troubleshoot connectivity problems and communication issues with hand-held cradle and windows

5.      Understand how a user uses his/her hand-held, and see why this is so important to a user

6.      Backup and restore data from a hand-held

7.      Install additional/Optional programs to increase functionality of hand-helds

And much more….

LEVEL 2 DESKTOP SUPPORT EXPERT

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