What’s this DESKTOP SUPPORT TRAINING all about ?:

It's an 8 WEEK INTENSE HANDS-ON WORK EXPERIENCE IN ALL THE TOPICS YOU SHOULD KNOW TO WORK IN THE DESKTOP SUPPORT FIELD.

Fix OS problems on Win 98, NT, Windows 2000, and Windows XP. Troubleshoot DLL problems, run diagnostics to prove or disprove where a problem is. Replace DLL’s, understand the built-in protection schemes new in Windows 2000 and even more advanced in Windows XP.  You will do the following with your own hands:

1.      Repair two crashed workstations: one Windows 98 and one NT machine

2.      Repair two crashed machines: one Windows 2000, and one Windows XP

3.      Implement time-tested procedures to diagnose where a problem lies

4.      Using the proper logic, diagnose any problem within 10 minutes !

5.      Use professional-level techniques to find common as well as advanced problem solutions

6.      Manually repair the registry in Windows 2000 & XP

7.      Monitor registry access instantaneously as it happens to spot problems

8.      Monitor file access instantaneously as it happens to resolve bad configurations and problems

9.      Load service packs and unknown, pre-released patches from Microsoft’s support database

And much more….

Installing peripherals such as Iomega Jazz and Zip drives, scanners, and wireless networking & more ! Desktop support would not be complete without a full understanding of peripheral installation. You will do the following with your own hands:

1.      Install a ZIP drive into one computer

2.      Install a scanner and configure and use it to scan with several software programs

3.      Install a wireless network card into one computer

4.      Configure software (both built-in & optional) to make peripheral work

5.      Research features, solutions, and use proper techniques to locate drivers needed.

6.      Troubleshoot problems when peripherals don’t work

And much more….

Install all of the latest antivirus products and configure all of them on Windows 98 & XP, from Norton Antivirus 2004, to McAfee Antivirus, to Dr. Soloman, to Corporate Antivirus products. Let’s spread multiple real viruses in the lab and watch them have their way with our network… infect, infect, infect, and then… it’s our turn :)  Let’s prepare for the kill, and KILL THEM ! and finally, PROVE they’re gone for good, assess the damage, and finally configure the network so this will never happen again ! You will do the following with your own hands:

1.      Walk in to find a totally infected network. Can you even recognize it ?

2.      Diagnose and realize the symptoms of an infected machine

3.      Prove that the machine is infected using the “poor-man’s” anti-virus tool kit.

4.      Test the viral characteristics of the machine without installing any antivirus software

5.      Install McAfee antivirus and watch it catch some, but not all viruses.

6.      Try to install Norton antivirus and watch it fail. Correct issues and successfully install it.

7.     Implement manual virus removal techniques to rid those viruses still present

And much more….

LEVEL 2 DESKTOP SUPPORT EXPERT

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